Refunds

The policy

If a paid licence is not what you expected, ask for a refund within 14 days of buying it and you will get your money back. You do not have to justify the request.

How to ask

Email support@emetaglobal.com from the address you bought with, or raise it through the Freemius account page you were sent after purchase.

Refunds are issued by Freemius, who took the payment, and go back to the original payment method. How long the money takes to land is up to your bank rather than us.

What happens to the licence

It stops receiving updates and support. The software itself keeps working, and the bookings, records and settings it has already created are untouched.

Before you ask

If something is broken rather than wrong for you, it is worth one email first. A refund is always available; often the problem is quicker to fix.